Privacy Policy

Effective Date: To be updated before publication

1. Introduction

Welcome to VivahaMitra (the "Application", "Platform", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application and related services. The VivahaMitra Application must only be downloaded from our official website, www.vivahamitra.in.

2. Scope

This Privacy Policy applies to all users of the VivahaMitra mobile application, website, and backend services, including individual users seeking life partners as well as registered Matchmakers, Brokers, and Agents ("Partners").

3. Information We Collect

We collect information directly from you, automatically through your device, and from third-party services.

3.1 Information You Provide

• Account Registration: Phone number and password.
• Profile Information: Name, date of birth, gender, height, weight, physical attributes, mother tongue, religion, caste, sub-caste, gotram, highest education, occupation, income, and lifestyle habits (diet, smoking, drinking).
• Family Information: Names, occupations, and statuses of your parents, number of siblings, and family type/values.
• Astrological Data: Time and place of birth to generate Raasi, Nakshatra, and Dosham details.
• Media: Profile photos, live selfies (for verification), and introductory videos.
• Communications: Messages sent to other users, feedback, and support inquiries.
• Partner & Agent Network Data: Business name, agency/broker identification, candidate lead submission records, and wallet/reward payout preferences for Partner users.
• Candidate Data Submitted by Partners: Personal details, photos, contact information, and uploaded biodata documents (scanned via AI OCR) provided by authorized Partners on behalf of candidate clients.

3.2 Information Collected Automatically

• Device Information: Device ID, operating system (OS type and version), app version, and FCM token.
• Log Data: IP addresses, user agent, login attempts, last activity timestamps, and crash reports.
• Location Information: Precise or approximate location data (if you grant permission) to facilitate distance-based matching.

4. Device Permissions

To provide our services, we may request the following permissions: - Camera & Microphone: To capture profile photos, intro videos, live verification selfies, and scan candidate biodata documents. - Photos/Storage: To upload existing images or biodata documents from your device gallery. - Location: To determine your city and state for accurate matchmaking. - Contacts: To facilitate family-managed accounts or block specific individuals. - Notifications: To send alerts for matches, messages, lead updates, and requests. You can manage these permissions at any time through your device settings.

5. Cookies and Local Storage

Because VivahaMitra is primarily a mobile application, we use local storage mechanisms (such as Secure Storage, Shared Preferences, and Hive databases) instead of traditional web cookies to securely store your authentication tokens, session data, and app preferences (e.g., Dark Mode, language selection).

6. How We Use Information

We process your data to: - Facilitate matchmaking based on cultural, educational, and astrological preferences. - Verify your identity and calculate an internal "Trust Score" to prevent fraud and abuse. - Provide AI-assisted translations, cultural/astrological insights, and display AI-generated mock profiles to ensure a smooth platform experience. - Process candidate profiles submitted by registered Partners/Agents for matrimonial discovery. - Send administrative notifications and service updates. - Respond to your support requests.

7. Partner & Agent Network Data Processing

VivahaMitra offers a dedicated Partner portal enabling registered matchmakers and agents ("Partners") to upload candidate profiles for matrimony discovery.

7.1 Candidate Consent & Authorization

• Partners are strictly required to obtain prior explicit authorization and consent from candidates (or their legal guardians) before uploading their personal details, photos, or biodata files onto the Platform.
• VivahaMitra processes candidate data submitted by Partners solely for the purpose of matrimony matchmaking.

7.2 AI Biodata Document Scanning & OCR Extraction

• When a Partner uses our "Scan Biodata Document" feature, uploaded photos or PDF files of candidate biodatas are processed using Optical Character Recognition (OCR) and Google Gemini AI services.
• This automated scanning extracts text fields (such as Name, Phone, Caste, Gotram, Education, and City) to assist the Partner in auto-filling candidate details quickly.
• Uploaded biodata document files are stored securely and used solely for profile verification and matchmaking data entry.

7.3 Data Rights of Candidates Submitted by Partners

• Candidates whose profile or biodata was submitted by a Partner retain all statutory privacy rights under applicable data protection laws (including the Digital Personal Data Protection Act, 2023).
• A candidate may request direct access, modification, or permanent removal of their profile from VivahaMitra at any time by contacting our Privacy Officer at privacy@vivahamitra.in.

7.4 Partner Rewards and Transaction Audit Records

• We retain Partner lead referral records, reward point credits, and UPI payout transaction logs for security, fraud prevention, accounting, and tax compliance purposes.
• Reward points are granted strictly on a one-time per approved lead basis. No post-credit financial tracking or recurring commission monitoring is performed on candidate activity or spending.

8. Data Sharing and Third-Party Services

We do not sell your personal data. We share your information only with essential service providers: - Authentication: Firebase Authentication receives your phone number to generate and verify OTPs. - Push Notifications: Firebase Cloud Messaging utilizes your device token to deliver alerts. - Astrology Services: External astrological APIs (e.g., VedAstro) receive your birth time and place to compute D1/D9 charts and Porutham. - AI Processing: Google Gemini processes profile texts, biodata document images (OCR), and messages to provide extraction and translation services. - Location Services: Google Maps and Geocoding APIs process coordinates to return city/state names.

9. Payment Processing

Payment gateways will be integrated in the future. Once activated, payment processing will be handled strictly by authorized third-party platforms. We do not directly collect or store your credit card details.

10. Data Security

We implement technical and organizational measures to protect your data, including secure HTTPS/WSS communication, password hashing, and encrypted local storage for session tokens. However, no digital transmission is entirely secure, and we cannot guarantee absolute security.

11. Data Retention and Account Deletion

• Retention: We retain your personal data as long as your account is active.
• Deletion: You may request account deletion at any time via the Application. Upon request, your profile is marked as "deletion requested" and hidden.
• Exceptions: For security, fraud prevention, legal compliance, and partner audit records, certain data (such as IP logs, Trust Score records, lead referrals, and blocklists) may be retained beyond account deletion.

12. User Rights

Depending on your jurisdiction (including the Indian DPDP Act, 2023), you may have the right to: - Access the personal data we hold about you. - Correct inaccurate or incomplete data directly through your profile settings. - Delete your account and personal data. - Withdraw Consent for specific permissions (e.g., location, notifications) via your device settings.

13. Children's Privacy

Our services are restricted to individuals who are legally competent to marry (18 years or older). We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by placing a notice in the Application.

15. Contact Information

For privacy-related inquiries, please contact our Support/Grievance Officer: - Email: privacy@vivahamitra.in - Address: To be updated upon business registration.